We understand that sometimes a product is not exactly as you'd expected, or you may have had a change of mind, so we accept exchanges and refunds within 14 days of item purchase.
To be eligible for an exchange/refund, goods must be in their original and unused condition, and must also be in the original packaging when returned.
Sale items and Gift Cards are exempt from being exchanged/refunded.
To complete your exchange/refund, we require a receipt or proof of purchase.
There are certain situations where an exchange/refund will not be accepted, and goods will be retuned to customer:
Any item with obvious signs of use, marks, wear and tear.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after purchase.
If you need to exchange or return/refund an item, send us an email at firstname.lastname@example.org and we will provide you with the return address. Alternately you can call us on (+61) 421-424-544 to speak in person.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or credit note.
If you are approved, then your exchange/refund will be processed, with exchanged item posted out to you, or refund issued to you.
LATE OR MISSING EXCHANGES OR REFUNDS
If you haven’t received a your exchanged item or refund yet, please send us an email to email@example.com so we can follow up the whereabouts of your item, or assess the status of your refund.
Only regular priced items may be exchanged or refunded.
To return your product, you should email us at firstname.lastname@example.org, and we will provide you with the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In the event of a refunded item, the original cost of shipping goods will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.